Effective Date: 26-11-2025
At Addpay, we strive to provide the best possible service to our users. However, we understand that there may be times when you might need a refund. Please carefully read our refund policy below:
1. Refund Eligibility
Refunds are granted under the following circumstances:
Incorrect Charges: If you are charged an amount that does not match the pricing structure or if there is a technical error that results in an incorrect charge.
Non-Delivery of Service: If you have paid for a service, but it has not been provided due to technical issues or other circumstances.
Fraudulent Transactions: If a transaction is deemed to be unauthorized or fraudulent after a thorough investigation.
2. Non-Refundable Services
The following types of purchases are not eligible for a refund:
Subscription fees for services that have been accessed or partially used.
Fees associated with any third-party services that are beyond our control.
Fees for customized or tailored services that have been completed.
Any purchase where you have been clearly informed that the service is non-refundable.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at support@addpay.in with the subject line “Refund Request.”
Provide the following information:
Your full name and contact details
Proof of payment (e.g., transaction ID, payment receipt)
A description of the issue (if applicable)
Our team will review your request and respond within 2-3 business days.
4. Refund Processing Time
If your refund request is approved, we will process your refund within 2-3 business days. The time it takes for the refund to be credited to your account may depend on your payment method and financial institution.
5. Partial Refunds
In certain cases, you may be eligible for a partial refund if the service was partially rendered or if you are requesting a refund after a specific period of use. The exact amount will be determined on a case-by-case basis.
6. Changes to this Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to periodically review this page for any updates.
7. Contact Us
If you have any questions about our refund policy or need assistance, please contact our support team at:
Email: support@addpay.in
Website: https://addpay.in/